This document provides a comprehensive guide to material handling processes in the IFS MWO Service App. The mobile app supports various material related activities and helps mobile users to complete their daily tasks effectively and efficiently.
The document is divided into the following sections:
This section outlines the basic data set up required for mobile users to access the relevant inventory parts and purchase parts using warehouses and assortments. It also explains the batch jobs used for synchronization of parts to mobile and how to set them up correctly.
For more details, refer to Part Related Basic Data.
This section outlines the key features and functions available under the Work Task Materials action on Request and Work Tasks. These are related to plan, issue and receipt of parts against Request or Work Order Tasks.
The Material displayed are grouped into following sections :
Additional key functions Include :
For more details, refer to Material Actions
Using Find Part feature , mobile users can find required service part from a nearby warehouse. They can:
For more details, refer to Find Part.
In IFS MWO Service, mobile users can create Purchase Requisitions for Work Order Tasks. This functionality is not available for Request tasks in mobile.
In IFS Cloud, the creation of a Purchase Requisition happens automatically when the necessary supply code is provided on the task’s material demand. When material needs to be purchased, the material line’s Supply Code needs to be set to Purchase Order. There are three delivery methods:
For more details, refer to Purchase Handling
Parts pickup process links the material supply chain with the execution of service delivery. This automatic link allows customers to manage their technicians better and plan the right part-picking. The Pickup Task is a specific kind of task, created automatically to show the requirement for parts pick-up. It’s connected to a shipment order or to a Purchase Order with the address and date/time for the pickup and linked to the main Task as a predecessor.
This feature allows the mobile user to complete the pickup activity and receive parts into the van at the same time.
Note: This functionality is only available for request-based tasks.
For more details, refer to About Part Pickup.
Ad-hoc purchasing feature in IFS MWO Service allows mobile
users to do unplanned purchases from a registered supplier. The purchase can
be done against a Request or a Work Order Task.
This section explains the
how to set up basic data required for the Ad-hoc Purchasing process, processing
an ad-hoc Purchase Request initiated from mobile and the process of executing
an ad-hoc Purchase Request initiated from back office.
For more details, refer to Ad-hoc Purchasing
During work execution, parts required for a job may be delivered to the service
technician through various methods. In some cases, parts are sent directly to
the service location.
These materials can either come from an external supplier
via a Purchase Order or from the Service Organization through a Shipment Order.
Service technicians can receive these parts at the service location and use
them for the assigned jobs.
This feature is available only for Request Tasks in the IFS MWO Service app. For more information, refer to Material in Service Location (Direct Material Sourcing).
Material Returns allows users to return uninstalled parts into inventory. Parts can be moved to:
This provides an accurate and efficient mechanism for mobile users to track uninstalled service parts.
This section explains the following key features in Material Returns.
For more details, refer to Material Return
My Stock feature in the IFS Cloud mobile client provides
a comprehensive view of the parts in stock that are accessible to the mobile
user. It allows users to monitor their stock levels and check availability of
the parts required for work execution.
The following actions available
under My Stock feature are explained in this section:
For more details, refer to My Warehouse Stock
MWO users can conduct various stock movement activities, either standalone against their local warehouse (i.e., van stock) or in the context of the work execution processes. These include :
For more details, refer to Move Stock
The Stock Count Reports feature allows mobile users to do
a physical inventory count of the van stock and record the result in a Count
Report generated in back office.
Mobile users can access the generated Count
Report for their warehouse from mobile , and record the count for each part.
The final count can be confirmed in batches or after all parts have been counted.
For more details, refer to Stock Counting