Technicians’ Late to Start Widget 

This widget provides a real-time overview of resources that have not yet logged into their shifts, enabling dispatchers to manage late logins with customizable settings tailored to their needs.   

Note: Technicians’ Late to Start widget can only be used in conjunction with the Dispatch Console, and the data on the widget is available only when data is loaded to the Dispatch Console.

Manage Late to Start Settings 

You can customize the Late to Start widget according to your preferences. You can use the following functions to customize.      

• Select Dataset: The user’s default dataset is automatically selected, but you can select any dataset to view resource details relevant to that dataset.
• Delay Shift Start (min): Define the delay time threshold from the shift start time to determine when technicians appear in the widget. You can select a single input value in minutes from the dropdown. The maximum value that can be entered is 240 minutes. 
• Time to Next Task Threshold (min): Set the time threshold to determine when tasks should be highlighted based on their scheduled start time. For example, if the Time to Next Task Threshold is set to 30 minutes, resources with a task scheduled to start in less than 30 minutes will have their Time to Next Task displayed in red, while others will appear in grey. The maximum value that can be entered is 240 minutes.  
• Customize Resource Details: Select which resource details to display in the widget, such as No of Tasks for the Day, Shift Start Time.      

         Note: Only one field can be selected to be displayed on the widget main page.   

• Task Card Display Configuration: Adjust the information shown in the task cards within the widget.     

         Note: Only two fields can be selected to be displayed in the Task Details section in addition to the Task ID and Description.   

• Quick Actions Setup: Choose which quick action buttons are displayed on the Technicians’ Late to Start widget main page.     

         Note: Only two actions can be selected to be displayed on the widget main page. 

Details on the Widget

• Technician: The Resource Name of the technician who failed to log in to their shifts along with the contact widget of the Resource.   
• Time to Next Task: Displays the time left to start each resource's next scheduled task. This column displays the time remaining only for ongoing or upcoming tasks. If a task has already been missed, it will not be displayed in the Late to Start widget. By default, the widget sorts the tasks in ascending order based on 'Time to Next Task.' Resources without a next task are listed last. You can only navigate to the next page if you have an upcoming task in the schedule.  

Widget Actions

• Unassign Task: You can unassign the resource’s next immediate task by clicking the delete button. 
• Send Notifications: The Notification button allows you to send a quick reminder to resources to their SERVICE_ENG_APP Application. When sending notifications, you can alter the standard text using the Notification Text feature on the Widget Settings page. The button to send another notification will be enabled 10 min after the last notification.
• Resource View: The Resource View button allows you to quickly navigate to the resource view on a timeline to see the work scheduled for the day. This opens the Resource Gantt in a new tab, providing a view-only mode with limited functionality. 
• Unassign All: All the tasks assigned to the selected resource for that specific day can be unassigned using the Unassign All button.   
• Quick Absence: Create a quick absence for a defined period. The Absent Type defined in Widget Settings will be taken as the default.    
• Quick MRA: The MRA Category and the duration defined in Widget settings are used as the defaults. If no MRA category is defined, it will be created with “LATECHECKIN” MRA category for two hours from the resource’s shift start time.   
• Create Absence: Navigate to the Quick Absence page in a new tab. 
• Create MRA: Navigate to new Miscellaneous Allocation Assistant in a new tab.    

View Details of Tasks

Clicking on a resource in the Late to Start Widget opens a quick view of their next four tasks. By clicking on any of these tasks, you can view more detailed information, including:   

• Task Timeline: The tasks are displayed in the order of execution with their start times.     

        Note: Only a maximum of four tasks are displayed here.   

• Estimated Arrival: The estimated arrival time of the resource at the task location, based on the travel time from their current location.      
• Delay: The expected delay in starting the task, based on the estimated travel time to the task’s location.   
• SLA Start/SLA End: The Start and End date of the Primary Scheduling SLAs. 
• Customer: The Customer specified on the Task. 
• Address: The Address specified on the Task.   

Once you are on this page, you can use the arrow buttons to navigate through the detailed views of all resources, without needing to return to the widget main page.