Create SLA Order

Explanation

Use this activity to create a SLA order automatically connected to a work order or work task. A SLA order can be created in work order, work task or service request by adding Customer No, Contract ID and Line No fields respectively.

Prerequisites

This activity has the following prerequisites:

• A SLA order template must exist in Active status.
• A service contract SLA line must exist with the SLA order template above and other desired criteria. Additionally service contract must be in Active status.
• A service contract line must exist and with a scope defined in the Services/Scope tab.

System Effects

As a result of this activity, a SLA order is automatically created and connected to the work order or work task.

Pages

New Service Request
SLA Order
SLA Order Template
Work Tasks

Activity Diagrams

Manage SLA Order Connections