Sometimes an incoming message fails to be converted into a customer schedule, due to missing or incorrect data. In this case the message will receive the Stopped status and a description of the error is displayed in the Error Message field.
You can, among others, alter the delivery address and the customer part in
the message header, most data on the Customer Schedule
and
Previous Dispatch
tab, and delete order lines in the
Schedule Line
tab.
EDI schedules without line types can not be converted into
a customer schedule if no customer schedule template is defined for the related
customer schedule agreement part.
When the error is corrected, click Approve, if the message still is in Stopped status, the error is not resolved. If the status is changed to Created, the correction is completed and the message is converted into a schedule.
If the error is unchangeable, you can always cancel the message and ask the customer to resend a correct message.