Connect SLA Template to Warranty

Explanation

Use this activity to connect an SLA Template to a Contract Line. SLA template can be selected from the drop down in the SLA Template field on the warranty line. Can only connect SLA Templates which have at least one Revision with a Valid From Date. If required, can specify the Revision of the SLA Template. The associated SLA Template lines will automatically be added to Requests, Request Scopes and Work Tasks associated with the contract line. The SLA Details are applied according to the following hierarchical priority order, where the lower value has the higher priority.

Prerequisites

System Effects