What are Selection Rule Types?
Selection Rule Types define how criteria for different rules are weighted, creating a search order based on total scoring of various combinations to find matching rules. Two predefined types exist: one for Service Organization and one for Service Contractor, each with a specific set of criteria and weightings.
Selection Rule Type for Service Organizations
The Selection Rule Type for Service Organizations, including optional secondary selection for the Service Delivery Unit (SDU), uses the following criteria and weights:
Selection Rule Type for Service Contractors
The Selection Rule Type for Service Contractors, including optional secondary selection for Contractor Agreement Line, uses the following criteria and weights:
Example
For the Service Organization Rule Type, precedence is determined based on the values, starting with exact matches for Service, Region, Customer, and Model. The search order is as follows:
| Precedence | Service | Region | Customer | Model | Scoring |
| 1 | 100 | 70 | 40 | 14 | 224 |
| 2 | 100 | 70 | 40 | 210 | |
| 3 | 100 | 70 | 14 | 184 | |
| 4 | 100 | 70 | 170 | ||
| 5 | 100 | 40 | 14 | 154 | |
| 6 | 100 | 40 | 140 | ||
| 7 | 100 | 14 | 114 | ||
| 8 | 100 | 100 |
Note: The selection rule logic matches on exact values, which includes null values (no selection made). This allows the system to search for rules with empty criteria, to make it possible to create rules for "any" value. For example, not selecting a Model in New Request will search for rules without any Model criteria defined.
If two or more rules are hit, these are evaluated based on the one with the highest additional weight specified - picking the one with highest weight.