IFS.ai Copilot for Service Managers assists to manage requests and tasks within the IFS Cloud system. It offers several predefined functions to help with common user queries and tasks, which are described below.
IFS.ai Copilot for Service Managers is automatically activated when you open the IFS Cloud Copilot on the following pages:
The Request Management-related pages include predefined prompts to guide users in creating relevant queries. These prompts are not part of the IFS.ai Copilot itself but are integrated with the Request Management pages mentioned above. They serve as reminders of the available queries and use cases that the Copilot can assist with.
IFS.ai Copilot for Service Managers supports the following queries and use cases:
Returns the details of the specified request including request-related details, request scope related information, and task-related details separately. Additional information is available upon request if needed.
Returns details for open requests for a given customer based on the creation date. Users can query further additional information, if needed.
Provides details of missed SLAs for the day.
Returns the top five customers with the highest number of open requests.
Returns a comparison of service calls to those from last year. This analysis uses the average of the rolling 12 months and compares it to the averages for the same month in both the previous year and the year before that.
Retrieves a list of common skill requirements that are often not met in resource demands.
Returns new service requests created within the user-specified time period, whether it is today, this week or this month.
Retrieves urgent service requests, prioritized by their urgency level.
Returns the technician utilization for the specified resource group and time period.
Returns the types of jobs that often exceed their expected duration.