6.12 Request Initiation 6.4 Manage Customer Order 6.9 Sales, Service Management 6.6 Transport Administration 6.13 Repair RMA Initiation 6.8 Sales, B2B 6.1 Manage CRO Request 6.10 Work Requests 6.11 Manage Storefront 6.3 Manage Sales Quotation 6.7 Follow-up and Analysis, Sales 6.2 Manage CRO Cost and Sales Lines 6.5 Sales, Customer Schedules