Use this activity to enter article tags for a knowledge article. The weights for tags such as Object, Location, Model, Customer, and Service are determined by the Article Type, if one is set. If no Article Type is defined, the weights can be configured manually. Additionally, tags of the Free Text type can also be added.
The tags set on a knowledge article are used to determine the order in which articles should be suggested in different contexts.
As a result of this activity, tags are added to the knowledge article.