Use this activity to create a uniform structure and layout for AI generated knowledge articles using a predefined structure. Each record provides a common structure for knowledge articles generated from a Request Work Task. Only one record can be active at a time.But, if no record is active, the article structure will be based on the available information used as input for the AI generated knowledge article.
The headers included in the article can be defined in the nested table. The order in which the headers appear is determined by the Order No, and instructions to the model on what information should be included under each header should be added to the Description. This provides additional context to the model on what information is expected under each header.
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As a result of this activity, a structure for AI-generated articles will be created.