Initiate Remote Assistance Call
Explanation
This activity is used to initiate a remote assistance call when maintenance
technicians require assistance with a task or fault from an expert to complete
their work.
Prerequisites
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The remote assistance enterprise should be registered and configured in
Solution Manager/Remote Assistance/Configuration
and Enterprise Settings.
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The user should be configured as an active remote assistance user in
Solution Manager/Remote Assistance/Users.
System Effects
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The remote assistance feature is enabled for the user logged in to the Line Maintenance Execution web and mobile applications with the option to make/receive
remote assistance
calls.
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The call option is enabled from application menu bar in IFS Cloud Web
and from the following pages on the Line Maintenance Execution
mobile application:
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Task Details
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Fault Details