Select MS Teams Contact Method

Explanation

This activity is used to contact a person using MS Teams

Three contact methods are available:

• Audio Call
• Video Call
• Chat

Prerequisites

To view the MS Teams information on the contact widget,

• MS Teams integration must have been configured to include Client ID from Azure app registration and Enabled in System Parameters

System Parameters,

• Client ID of your Azure app registration to give access to graph APIs
• Enable/Disable teams functionality has to be ENABLED
• MS Teams integration must have been enabled for each IFS Cloud Mobile app in Application Parameters
• Application Parameter MS_TEAMS_ENABLE has to be TRUE
• Organizational E-Mail must have been set under the communication method for each contact person to be able to view the MS Teams contact information on the contact widget

To Initiate a MS Teams call or chat,

• User must have MS Teams app installed and logged into the MS Teams (Android and iOS)
• For Windows clients, either a web browser or the MS Teams application can be used to initiate calls or chats.

System Effects

• MS Teams contact methods are enabled on the contact card.