Use this activity to either add or modify a Standard Task associated with the return reason, which will automatically include resources such as personnel or equipment needed for the task. Assigning a Standard Task will also automatically generate a work task when receiving the RMA Line. The Standard Task serves as a template that defines the resources, materials, and work steps needed for the work task. Once created, the generated task is then assigned to a technician for the Unit's repair.
Note: When a Standard Task is assigned to the RMA Line, a work task will be automatically generated upon receiving a Unit for the RMA Line.
The Standard Task should be defined in the Standard Task Library.
As a result of this activity, a Standard Task is either added to the Return Reason or modified.