Contacts can be added to an RMA to convey repair updates. This information is crucial for communicating the status of repairs to the customer.
The contact information includes several key details: the contact's name, whether this person is designated as the primary contact for the customer, the number for direct communication, the mobile number, and the email address.
You can opt to select an existing customer or to create a new one through New Contact assistant.
To select an existing contact, a Customer should be defined in Application Base Setup>Enterprise>Customer>Customers.
As a result of this activity, the contact details are added to the Repair RMA or modified, as required.