Add Return Material Lines
Explanation
Use this activity to add Return Material Lines. Return Material Lines
represent each type of item being returned. A line can include one or more
Units, provided they are of the same Model or Part by entering a quantity
greater than one. However, a specific serialized unit can only be included
on one open RMA at a time. You can add specific serialized items to the list
using the Service Object search.
When adding a Return Material Line, you can define the following:
- Return Reason: Select the appropriate return reason, such as Return
and Repair, Ship Only, or Receive Only.
- Part No: The part identifier for the unit being sent back. This must
be a recognized part in the system.
- Model No: The model number for the unit being returned.
- Service Object: An item that is known to belong to a customer.
- Serial No: The serial number of the item. This is typically not
known at the time of RMA creation and is usually entered during the
receiving process. If the item being repaired is entered using the
Service Object search, this field will auto-populate.
- Quantity: The number of units being sent in for repair for this
model or part. The quantity will always default to one for a Service
Object or if a serial number is entered for the item.
Prerequisites
- A Return Reason should be defined in Service
Management>Basic Data>Service Work basic Data>Depot Repair Basic
Data>Return Reasons.
- A Model should be defined in Service
Management>Installed Base>Model.
- A Service Object should be defined in Service
Management>Installed Base>Service Object.
System Effects
As a result of this activity, Return Material Lines are added to the RMA.