This activity is used to release a repair line to an external service order. The repair order type determines in which kind of environment the service should be processed. The environment and the complexity of the service should determine which repair order type to use. An external service order is suitable for both simple and advanced repair. When an external service supplier is nominated and paid by the customer, the price of the external service can be set to zero by enabling the Exclude External Service Price option. When creating CRO repair for heavy maintenance returns, if the part provisioning rule is selected as Customer External Repair, this option will be enabled by default.
The preferred repair order type is selected from the Repair Order Type field. Based on what repair order type you select, the relevant option will be selected in the Release to Repair dialog box. For an external service order, some additional information must be defined before you can release it for repair. To create an external service order as the purchase requisition or purchase order, you can select the site level parameter, named Create Purchase Requisition for External Service Order on the Site page, under the Manufacturing record selector, MRO tab. This can be changed in the Release to Repair assistant page of the CRO Repair. In the External Service Order section, specify a supplier and an external service type when creating a purchase order, in the site setting. A purchase requisition is created as the external service order when you select the create purchase requisition option and need to select only the external service type in the Release to Repair assistant page. Later, the created purchase requisition can be converted to a purchase order following the standard procurement steps and the created purchase order will be updated in the CRO Repair. If the repair part is at the receipt and is issue tracked, then it is necessary to identify the serial numbers releasing the component repair order line to repair. It is possible to identify the serials to be dispatched to the external service supplier from the Tracking tab.
If the site parameter setting is to create a purchase order for an external service order,